Returns & Refunds

If a piece isn't right for you, you may return it within 14 days of delivery for a refund, provided the item is returned in the condition you received it, with any accessories included in the listing. Because every piece is a one-of-one item, once a return is processed the piece goes back into the archive — so take your time before you buy.

• Defective items — if an item has a flaw that was not disclosed in the listing, you may return it for a full refund (including delivery).
• Incorrect items — if we ship the wrong piece or the wrong colour/size, we will make it right: replacement where possible, otherwise a full refund including delivery.
• Materially different items — if the item differs materially from its listing or photos, the same applies.
• Damaged in transit — contact us as soon as possible after delivery with photos of the item and packaging; we will arrange a return and refund.

Email hello.velorstore@gmail.com with your order number, the item, the reason for the return, a short description and photos where relevant. We will review your request and confirm the next steps and the return address.

• Items must be returned in the condition they were received, with any accessories, dust bags or tags included in the listing.
• Please package items securely — you are responsible for the item until it reaches us.
• We recommend using a tracked delivery service for your return.

• Change-of-mind returns — return shipping is at your cost.
• Our mistake (defective, incorrect or materially different items) — we cover return shipping.

Refunds are issued to your original payment method once the returned item has been received and inspected. Please allow 5–10 business days from our receipt of the return for the refund to reflect, depending on your payment provider. Delivery fees are refunded where the return is due to a defect, incorrect item or a material difference from the listing.

We may decline a change-of-mind return where an item has been worn, washed, damaged or altered after delivery, or where the return is requested outside the 14-day window — except where an item is defective, incorrect or materially different from its listing, or where South African consumer law provides otherwise.